“Where's my truck?” Answered on the first ring.
Every status call answered instantly, day and night — and the update calls your team makes by hand go out on their own. Nobody lands in voicemail.
Every status call yanks a dispatcher off real work.
Customers wanting status. Brokers checking on their freight. Receivers juggling dock doors. They all dial the same dispatch line.
All day — and at 2 AM, when the answer is voicemail and the caller starts wondering who's actually watching their freight.
The call is two minutes. The cost is the work your dispatcher dropped to take it — twenty times a day, every day.
An inbound status call, start to finish. Under a minute.
A receiver calls in cold. Voice verifies who they are before it says a word about the load — then answers, takes a dock note for the driver, and texts a tracking link.
Load #20342 · Chicago, IL → Memphis, TN · Dry van · inbound call · 13:12 CT
Dispatched to POD — every update call made, none of them by a person.
Same load, wall to wall. Every milestone below came from a call or text Keelway Voice handled on its own — including the inbound call you just watched.
Driver and truck assigned
viaPickup confirmed with the driver by automated call · appointment details texted
BOL #A7-3318 on the load file
viaDriver confirmed loaded count and seal on the pickup check call
On schedule
viaAutomated position check · status texted to the customer
Rolling on I-55 · hours confirmed · ETA holds
viaOutbound check call to the driver — same round as every truck on the board
Receiver verified · dock 14 passed to driver
viaThe inbound call above — answered on the first ring, tracking link texted
Dock 14 · on appointment
viaArrival confirmed with the driver · receiver notified
Photo on the load file · load closed
viaDriver texted the signed BOL back · customer notified automatically
Status goes to the people on the load. Nobody else.
The fastest way to lose a shipper's trust is a status line that talks to anyone. Voice verifies first, answers second — and knows when to stop.
Can't name a load or PO we have on file? No status given. The call routes to dispatch, and the attempt is logged.
The load number checks out, but the caller isn't one of the contacts on it? Voice stops and hands it to a person rather than guess.
Caller says the ETA is wrong, the appointment moved, anything contested — immediate human handoff, with the transcript already open.
Every interaction — answered, verified, or handed off — is recorded, transcribed, and stored on the load.
Now talk to it live.
The same agent, live in your browser — call it up and hear how it handles a working call, end to end.
Live AI dispatcher · opens in a new tab · takes about two minutes
Or just reply to Shafay's email — we'll run it on one of your lanes.